Welcome to Prestige International Polyclinic LLC (‘the Clinic’, ‘we’, ‘us’, or ‘our’). By accessing our website, booking an appointment, using our services, or engaging with us in any manner, you (‘the Client’, ‘you’, or ‘your’) agree to be bound by these Terms and Conditions.
Please read these Terms carefully before using our services. If you do not agree to any part of these Terms, you must not use our services or website. We reserve the right to update these Terms at any time without prior notice, and your continued use of our services following any changes constitutes acceptance of those changes.
Prestige International Polyclinic LLC is a licensed aesthetic and dermatology clinic operating in Dubai, United Arab Emirates, under the regulatory oversight of the Dubai Health Authority (DHA) and the Ministry of Health and Prevention (MOHAP). All treatments are performed by qualified, licensed medical professionals.
We provide aesthetic, dermatological, and cosmetic treatments including but not limited to facial treatments, body contouring, laser therapy, injectables, skin care consultations, and related medical aesthetic procedures.
A consultation with one of our licensed practitioners is required prior to commencing most treatments. During the consultation, your medical history, skin type, and suitability for proposed treatments will be assessed.
We reserve the right, at our sole discretion, to decline to perform any treatment if we determine — for clinical, medical, or safety reasons — that the treatment is not suitable for the Client at that time.
All treatments and results described on our website, social media, or in any communication are for informational purposes only. Individual results vary significantly based on factors including skin type, age, medical history, lifestyle, and adherence to aftercare instructions.
We do not guarantee specific outcomes. Before-and-after photos shown are for illustrative purposes only and do not constitute a promise or guarantee of results.
Appointments may be booked via our website, phone, WhatsApp, or in person. A booking is only confirmed upon receipt of a confirmation from the Clinic.
We understand that plans change. We request the following notice for cancellations or rescheduling:
To cancel or reschedule, please contact us via phone/WhatsApp. Cancellations must be confirmed by a member of our team to be valid.
If you arrive more than 15 minutes late for your appointment, we may need to shorten or reschedule your treatment to avoid disrupting other clients.
We reserve the right to cancel or reschedule appointments in cases of staff unavailability, equipment failure, or circumstances beyond our control. In such cases, we will notify you as soon as possible and offer an alternative appointment.
This section cover how we handle refund. Refund of 1 unfruitful session is adjusted in a subsequent treatment at the Clinic’s discretion.
Payments made for individual treatments are non-refundable once the treatment session has commenced. If a treatment cannot be completed due to a clinical decision by our practitioners (e.g., adverse skin reaction), an alternative treatment or credit note will be offered.
Refund requests for packages will be considered under the following conditions:
If you experience an adverse reaction directly caused by a treatment performed at our Clinic, please contact us immediately. Our medical team will assess the situation and, where appropriate, provide complimentary follow-up care. Refunds in such circumstances will be assessed case-by-case.
All refund requests must be submitted in writing to info@presclinic.com or sharing required information on WhatsApp at +971 50 3535 9002 / +971 54 162 9002. Required information: your full name, contact number, date of treatment/purchase, and reason for the request. We aim to respond within 5–7 business days.
Note: AED transactions are subject to the terms of your card issuer or bank. Processing times may vary.
You are required to disclose all relevant medical history, current medications, allergies, known skin conditions, and any other health information that may affect your suitability for treatment. Failure to do so may result in adverse outcomes for which the Clinic bears no liability.
Many of our treatments are contraindicated during pregnancy or in the presence of certain medical conditions. It is the Client’s responsibility to inform the Clinic of pregnancy, planned pregnancy, or any medical conditions prior to booking.
Some treatments require a patch test 24–48 hours prior to the full procedure. If you do not attend a patch test when required, the Clinic may refuse to perform the treatment.
Post-treatment aftercare instructions will be provided verbally and/or in writing. Failure to follow these instructions may affect the outcome of treatment and limits the Clinic’s liability for any resulting complications.
Our services are intended for individuals aged 18 years and above unless written parental or guardian consent is provided. We reserve the right to request proof of age.
The Clinic is committed to protecting your personal and medical information. All data is handled in accordance with our Privacy Policy (see separate document) and the UAE Federal Decree-Law No. 45 of 2021 on Personal Data Protection.
Your medical records and treatment information are strictly confidential and will not be disclosed to third parties without your written consent, except where required by law or by the relevant health authorities.
The Clinic may take before-and-after photographs for medical record purposes. These will never be shared publicly, posted on social media, or used for any marketing purpose without your prior written consent.
If you consent to use of your images for marketing, a separate consent form will be provided. You may withdraw consent at any time in writing.
All content on our website including text, images, graphics, logos, and treatment descriptions is the property of Prestige International Polyclinic LLC and is protected by applicable copyright and intellectual property laws. Unauthorised reproduction, distribution, or use of any content is strictly prohibited.
We endeavour to keep information on our website accurate and up to date, but we make no warranties regarding completeness, accuracy, or fitness for a particular purpose. Treatment descriptions are for general information only and do not constitute medical advice.
Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or security of any linked sites.
To the fullest extent permitted by UAE law, Prestige International Polyclinic LLC, its directors, practitioners, employees, and agents shall not be liable for:
Nothing in these Terms limits our liability for death or personal injury caused by our negligence, or for fraud, or for any liability that cannot be limited or excluded under UAE law.
We are committed to providing a high standard of care. If you are dissatisfied with any aspect of your experience, we encourage you to:
If a resolution cannot be reached, you may escalate the matter to the Dubai Health Authority (DHA) Consumer Relations Department.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the United Arab Emirates and, to the extent applicable, the laws of the Emirate of Dubai. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Dubai, UAE.
We reserve the right to amend these Terms and Conditions at any time. Changes will be posted on our website with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the revised Terms.
For any questions regarding these Terms and Conditions, please contact: